I received wrong products or something from my order is missing.

Your delivery didn't arrive as planned? We'll sort it out for you!

We're sorry that there was an issue with your delivery. Don't worry, we'll take care of it and find a suitable solution for you.

Here's how to report your issue in the following cases:

• My product is damaged or defrosted.
• I didn't receive my order or my order is delayed. 
• Something is missing from my order.
• I received the wrong product.
  
  

Please report your delivery issue using the relevant form:

• Germany and Austria
• Belgium, Netherlands, and Luxembourg
• Switzerland